Terms of Use

• We accept Cash on Delivery for Colombo 1-15 and selected suburbs.
• We accept payments via Bank Transfer.
• We accept payments via Visa and MasterCard.
• We accept payment via American Express, Diners Club, Discover
• VISA and MasterCard Payment options are provided by DIALOG GENIE Internet Payment Gateway.
• All transactions made via Visa/MasterCard and Pay by Genie will include a 3% convenience fee from the cart total.
• American Express, Diners Club and Discover Payment options are provided by Onepay (Spemai Pvt Ltd) Internet Payment Gateway.
• All transactions made via American Express, Diners Club and Discover will include a 3% convenience fee from the cart total.
• KOKO (PayKOKO) payment/instalment facility is provided by Dinnovation (Pvt Ltd)
• All transactions made via KOKO (PayKOKO) will include a handling fee from the cart total.

Is it safe to make online payments?

• At the time of payment, you will be directed to the Dialog Genie payment gateway which is PCI-DSS certified app in Sri Lanka or Onepay Payment Gateway. All our payments and transactions are secured.
• Once the payment is made you will be re-directed back to CyberDeals.lk
• If you have any clarifications about the safety on the online payment, please contact CyberDeals.

What should I do if my payment fails?

• In case of a payment failure, please retry ensuring:
  • Information passed on to payment gateway is accurate i.e.: account details, billing address, OTP
  • Check your internet connection isn’t disrupted in the process
  • Verify with the relevant bank whether your card has sufficient funds to make the necessary payments.
  • Verify with the relevant bank whether your card is eligible for internet payments and transactions.
  • Call us on 076 00 44 363 if you have further issues on payment failures.

For more info: https://cyberdeals.lk/payment-methods/

Once the payment has been made you will received an SMS/email confirming the item you have purchased.

How do I check the status of my order?

1. Once your order is placed you will receive an SMS/email with your order details which include the order confirmation number.
2. Before the item you have purchased is dispatched to you we will reconfirm the address provided by you by contacting you or via email.

• Once payment is made your order cannot be cancelled.
• Cancellation of an order will be done only due to the non-availability of an item.

Returns and Exchanges

Refunds for change of mind will not be accepted. If you find any malfunction or faults with your purchased product, you may return it to us for an exchange. Please see below for more information on our return policy.

Exchange Process

To return an item, please email customer service at [email protected] or contact: 076 00 44 363. We will guide you on how to make your returns. If you are returning via courier service, Place the item securely in its original packaging and Purchase Invoice from CyberDeals, and mail your return to the following address:

CyberDeals.lk

#86, Union Place, Colombo 2, Sri Lanka

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process you an exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange.

Exceptions

The following items cannot be returned or exchanged:

•     Tempered Glass
•     Phone Covers
•     Non-warranty Products

For defective or damaged products, please contact us at the customer service number 076 00 44 363 to arrange an exchange.

For more info: https://cyberdeals.lk/return-exchange/

Any item that is covered under a warranty the details of the warranty will be disclosed on the product’s short description, specification page. However we have the absolute discretion in accepting or refusing any item under Exchange or Return and Refund Policy.

For more info: https://cyberdeals.lk/warranty/

• We try our best to show accurate information to our customers when it comes to product Specifications, Prices, Discounts, Images and Availability.
• However, all these may change without prior notice.